Through our website. You may choose to make payment either by credit / debit card or PayPal. For Manual Payment, do indicate your order number when making payment and send a screenshot of your payment to my.thegreyspace.co@gmail.com once payment has been made. DuitNow: +60 14 911 0026 (TAN SHI YI) Touch&Go E-Wallet: Account Number 102072172074 (TAN SHI YI)

No, you do not need an account to make payment through paypal. As long as you own a debit or credit card, you may pay via paypal.

Upon receiving your order, it takes 1-2 working day to process your order before being dispatch for delivery. This depends on when the order is submitted and the quantity ordered.

For any urgent orders, kindly contact us at 014 911 0026 via Whatsapp or send in an email with your contact details to my.thegreyspace.co@gmail.com We will get back to you within 24 working hours. Our Customer Service team will advice you on our earliest processing date. Do place your order only after confirmation with the customer service on expediting your order.

Upon receiving your confirmation email after the order was successfully processed, do review your order. Should you have picked the wrong color, quantity or provided the incorrect monogram name, please email us immediately. We will make the amendments from our back end. If the order have been processed, you can contact us for an exchange (subject to approval). Personalization products are strictly non exchangeable unless under manufacturing defect.

We ship to Malaysia & Singapore Malaysia Normal Courier (delivery within 3 to 8 working days): RM5.99 - RM15.99 Our in-house delivery team or an external third party courier team will be handling deliveries. We will ensure that your item is processed and mailed out to you within 3 to 8 working days. Please note that Saturday, Sunday and Public Holiday are non working days International Orders For international orders, kindly send in an email and you will be advised on the shipping charges and rates Singapore Normal Courier (delivery within 3 to 5 working days): $3.50 Please note that Saturday, Sunday and Public Holiday are non working days Our in-house delivery team or an external third party courier team will be handling deliveries. We will ensure that your item is processed and mailed out to you within 3 to 5 working days. From now till 31st December 2022 courier is only $2.99 Express courier (Delivery within 1-2 working days): $15.90 Please note that Saturday, Sunday and Public Holiday are non working days Express courier will take 1-2 working days to be delivery. You can receive your item on the very same day if you place your order before 2PM (Subject to availability) Do note that for all personalization item, it will still take 2 to 5 working days to be completed before sending them out. Please email or whatsapp us to check before placing any urgent or special request order. (During peak period, the processing period can be faster or slower) Working day: Monday to Friday excluding PH, however, there are times where you will receive your parcel earlier or on non working day (subject to the schedule to the courier)

At THEGREYSPACE.CO, we offer 60 days of Manufacturing warranty on all purchases, including monogrammed products. Should you notice any defect (e.g. zip malfunction, etc.) during the 60 days upon receiving the parcel, kindly send in an email. Our customer service team will offer you the optimal advice for your issue. You will be advised of the shipping charges. We do not offer any refunds to all purchases made online or through store. If you had make your purchase through other platforms, do contact their customer service of the platform. Manufacturing defect does not include - Minor defects such as loose thread - Slight color difference due to monitor resolution or studio/outdoor lighting - Slight scratches on the metal hook - Discoloration of material after 2 months - Normal breakdown of material after usage - THEGREYSPACE.CO shall not be responsible for the damage to item(s) resulting from unique, accidental, or improper usage that is the result of use by you / others or wear and tear. Am I still eligible for exchange if my purchases had exceed the 60 days Manufacturing Warranty? Once it has past the manufacturing defect warranty, we do now allow any exchanges or claim. You will be advice of any fees that would be require if you would like to repair your bags with a third party seamstress. However you would need to head down to the repair shop yourself to complete the repair process.

We do not accept any refunds, however you are able to exchange to another product. Shipping fee charges to and fro will be bear by buyer for any exchanges.

We craft our bags and monogram products with faux leather/Vegan Leather or Nylon . They are mostly water resistance and semi scratch resistance. Currently only our wallets are made from real Calf Leather.

All products will be package with our THEGREYSPACE.CO dust bag. The dust bag is a great way for you to store your product should you not be using it, as it minimizes moisture from being absorbed into the product. Some items have gift box option where you can add on gift box with an additional fee.

That is so sweet of you. Yes, we definitely can offer a direct mailing to the recipient. However do note that if it is a gift, do indicate so that we can remove the price tag for you. For specific date and time delivery, please email in to request, however not all request will be attended to. We will try our best to meet your requirement(s)!